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Register Free →Complaints linked to batch, line and process conditions, turning a report into an investigation.
A customer complaint usually arrives as free text describing a symptom, and dies as a credit note. The process conditions that produced the defect are never examined, so it recurs.
We link complaints back through despatch to batch, line and the process data of the shift that made it. Patterns across customers and sites surface while they are still small. Complaint data is then correlated with internal quality data, which is often where the disconnect shows: defects the plant already knew about but classified as acceptable.
Recall simulation runs on this same data — testing the boundary before it matters rather than discovering its limits during an event.
Two plants running the same process need different instrumentation, so we survey before we specify and specify before we price. Tell us about the facility and we will come back with a scope stating what is supplied and where our responsibility ends.